How can we help you?

Looking for a quick answer to your questions? Below you'll find our Help Center, where FAQs are answered. If you need more information or just want to share your thoughts with us, write to us at the email addresses below and we'll get back to you as soon as possible.

Looking for a new place to stay?

Help for guests

Contact the host directly

At Flatio you can directly contact the host before making a booking and ask them for more information about the place or neighborhood.

How to contact a host?

Personal support for all guests

Need help with your booking, contract, or during the stay? Log in to get in touch with our support or your host.

Looking for new guests?

Help for Hosts

Add a new listing for free

The onboarding process is simple and we will help you fine-tune everything. You can start right now and continue later if necessary.

Add a new listing

Personal support for hosts

Become a member of the satisfied hosts on Flatio and select the communication channel you prefer.

Jakub

CTO

Zuzana

Office and finance

Doménica

Helpdesk Agent

Jiří

Helpdesk Agent

Ondřej

CMO

Michaela

Help Desk Team Leader

Henrique

CSO

Radim

CEO

Cristina

Market manager

Michal

Matěj

Petr

Jakub

Monika

Support Agent

Pavlina

Law

General e-mail

[email protected]

Media & partnership

[email protected]

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We support global payments

Our global rent payment solution has allowed our customers to pay or collect rent worldwide without any restrictions since 2015.

Pay your rent with credit card

Pay your rent with Bitcoin

We are Flatio.com (Flatio, s.r.o.)
Our HQ is in amazing Brno, Dominkánské náměstí 5, Czechia, Central Europe (post code 602 00)
Our authorised representative is Radim Rezek and the company is registered at County court in Brno with register number C87221

ID: 03888703
VAT: CZ03888703

Check out our Terms and Conditions and Personal data protection.

[email protected]