Help for Guests - Flatio
as a Guest as a Host as F4B
Help Center Help for Guests StayProtection for Guests
Categories
Help for Hosts
How Flatio works and why it's worth working with us How to start advertising How to attract guests How to set prices Bookings Lease agreement Payments Move-in and move-out StayProtection for Hosts Legislation
Help for Guests
How Flatio works Booking request Lease agreement Payments Move-in and move-out During the stay StayProtection for Guests

Help for Guests

StayProtection for Guests

What does StayProtection for Guests include?
In this article, you can find out what security services you have at your fingertips thanks to Flatio's exclusive guest protection!
What is Flatio's Move-in Guarantee and how can I use it?
Our special Move-in Guarantee is your safety net for issues during your move-in. In this article, you can learn how it works in detail!
What are Stay Benefits for Guests and when do they apply?
Do you have any questions regarding our Stay Benefits coverage? Find out how it all works, what's covered, and when it's included in your stay…
Daniela from helpdesk
Life is full of unexpected surprises, especially when it comes to household emergencies. But fear not because Flatio’s Stay Benefits cover you with assistance services. Need help fixing that stubborn internet connection or removing a pesky blocked door? Just reach out, and the AXA team will be there to lend a helping hand.
Is my stay as a guest always protected or are there exceptions?
Here you can learn all about our protection packages, including information about how you're always covered and what security measures can…
How can I get help from AXA Assistance regarding Stay Benefits for Guests?
Wish to claim any Stay Benefits coverage during or after your stay? In this article, you can see our guidance on every possible situation.
What can I use the 24/7 emergency line for?
Who provides you with the 24/7 emergency line, how does it work, and what can it be used for? Find all these details below!
All relevant topics in the Help Center explored and you are still lost?
Contact us
Something is not working?
Report a bug
Customise Cookies
Cookies settings on Flatio

We use cookies, including third-party cookies, to operate this marketplace with monthly stays. In addition to the operational ones necessary for the actual functioning of Flatio, we also use preferential, analytical, and marketing cookies. By clicking on Customise Cookies, you can decide on each category or refuse all cookies other than the basic ones. In addition, you can read detailed information on a particular page dedicated to the privacy of our visitors and clients.

You can change your cookie settings at any time and, of course, refuse all optional cookies if you prefer.
Customise Cookies