Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
Cretan Hospitality & Welcome
Hospitality here is not a service — it’s a habit.
When you arrive you’ll find a small welcome gift with seasonal Cretan products, the traditional “peskesi”.
The apartment also includes:
• starter stock of cleaning supplies
• hand soap, shampoo and shower gel
• basic household essentials so you don’t need to shop immediately after arrival
If you need something specific for your routine — a different layout, extra workspace equipment, or something we can source locally — just let us know and we’ll try to arrange it before your arrival.
We’re here to take care of you 24/7 via phone, WhatsApp, Viber, SMS or iMessage.
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HOUSE PHILOSOPHY (read this before you arrive)
This is not a tourism product. This is a home.
It works best for people who want to live somewhere for a while — with a safe, pleasant routine, a bit of connection with the place, and the kind of hospitality that happens between real people.
COMMUNICATION INSTEAD OF MICROMANAGEMENT
Real homes have small imperfections. If something doesn’t work for you, just tell us — we are available 24/7.
If the balcony has a broken tile, the entrance light stopped working, or the desk chair is not the one your back deserves — just say it.
We will try to fix it, and sometimes the alternative turns out to be a better idea anyway.
PETS
We love animals and they are welcome here.
Just let us know in advance about your beloved (and possibly slightly rebellious) companion so we can make sure the conditions work for everyone — the animal, the home, the neighbors, and the humans around them.
Owners remain fully responsible for their pets.
ASK THE LOCALS (a small Cretan rule)
Before searching everywhere else, ask the people who live here.
For Cretans it is a matter of pride to be useful and worthy of trust, and we genuinely enjoy helping visitors understand our place.
You will also discover something else: Cretans have a very expressive body language. Even without sharing the same language, people here usually manage to understand each other surprisingly well.
If the first person you approach cannot help — which is rare — the next one probably will. And if not, they will likely find someone who can.
We know our hideouts, our good corners, and our imperfect ones — and the good news is that we usually enjoy revealing them.
In short:
Live here for a while.
Don't just stay here.
Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).