Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Encarni usually responds to messages within 4 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
Due to a personal situation we rented the apartment at Calle Horno for an indefinite period and made our situation clear to Encarni, the house owner, from the start.
She told us repetitive times that “we could count on renting the apartament for as much time as we needed” and we took her word for it.
After having rented the apartament for various months - and having been responsible and respectful tenants, we received a 17 days notice from her behalf telling us that we should leave the apartment.
This message took us by surprise since it was the opposite of what she had previously communicated to us, and it of course created many problems for us given the short time notice.
We paid each and every rent on time, took good care of the apartment and premises, followed all house and coexistence rules to the letter. Thus, it is needless to say that we were treated unfairly by the house owner and that her actions were not only cruel, but also inhumane. We would have expected at least a one-month’s notice.
Other than this it is worth mentioning that the apartment is in a reasonable condition. The village is around 25 minutes from Granada by bus and the bus comes almost every hour (but not every hour), except on Sundays when the bus only comes around 3 times. There are no supermarkets/shops in the village, you can just find two restaurants - one that opens most days in the week and another one that opens like once a week. Therefore, if you are looking for convenience, this is not the best option.
Dúdar is nice with its mountain views and the river passing by, and the locals are mostly friendly.
The house’s neighbor is not the friendly-est though. He complained a few times about “noise” coming from our TV (although it was being played at a normal volume), and he also complained a few times about the kids who used to play in front of the house - also because of the “noise” they used to make. He even threw a few eggs at them once…